Conditions of Use & Sale

Shipping and delivery

Each brand or provider have their own shipping rates and estimated delivery time. Here you can see a full list of them.

The final shipping rate of your order will be calculated based on the brand/s or provider/s of the product/s you have purchased.

Shipping and delivery is the charge for internet order processing, item selection, packaging, transport and handling. Shipping and delivery is processed by our partners, the brand or provider that own the items of your order. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and delivery charges are subject to change and are determined when you order.

Shipping excluded areas

Shipping excluded areas
CountryExcluded areas
CyprusNorthern part
DenmarkFaroe Islands, Greenland
FinlandÅland Islands
FranceGuadeloupe, Martinique, French Guiana, Réunion, Saint-Pierre and Miquelon, Mayotte, French Southern Territories, Wallis and Futuna, French Polynesia, New Caledonia
GermanyBüsingen, Helgoland
GreeceMount Athos
ItalyLivigno, Campione d 'Italia, San Marino, Vatican
NetherlandsNetherlands Antilles
PortugalAzoren, Madeira
SpainCanary Islands, Ceuta, Melilla
United KingdomBritish Overseas Territories

Returns and replacements

The Fair Cottage doesn't own any storage or stock of your purchased items. That's why we don't have any returns / replacement policy, but we want to make it clear and simple for you. For each brand or provider you will find returns and replacements policies, as well as caring, repairing or recycling programs that the brands offer.

We want you to be completely happy with your order, therefor The Fair Cottage will do the best to provide you the right information, contacts or steps regarding returns and replacements. Contact Us.

Shipping and delivery rates by brand

Arbor

Your product will be shipped in 2 business days and delivered within 2-3 business days after shipment.

CountryUp to 2 KgUp to 4 KgUp to 8 Kg
Belgium8€9€10€
Finland *22€22€30€
Germany *5€5€5€
Ireland20€20€25€
Italy *16€16€20€
Poland16€16€20€
Portugal *20€20€25€
Spain *20€20€25€
Sweden20€20€25€
United Kingdom *15€15€20€

*Check the shipping excluded areas.


Arbor returns and replacements

Arbor do not offer free returns. Board will be replaced if the warranty claims are legitimate and accepted by the factory (process usually takes 2-3 days).

EcoPro

Your product will be shipped in 2 business days and delivered within 2-3 business days after shipment.

Country
Belgium6,90€
Finland *6,90€
Germany *6,90€
Ireland6,90€
Italy *6,90€
Poland6,90€
Portugal *3,4€
Spain *6,90€
Sweden6,90€
United Kingdom *6,90€

*Check the shipping excluded areas.


EcoPro returns and replacements

EcoPro does not offer free returns or replacements. EcoPro doesn't take returns of any item that has been used, pasted once or removed adhesive protection.

Ula Ola

Your product will be shipped in 2 business days and delivered within 2-4 business days after shipment.

Country 
Belgium7€
Finland *7€
Germany *7€
Ireland7€
Italy *7€
Poland7€
Portugal *7€
Spain *3€
Sweden7€
United Kingdom *7€

*Check the shipping excluded areas.


Ula Ola returns and replacements

We will do our best to make you satisfied with your purchase, but if not, you can make an exchange or refund within 10 days from your delivery.

The customer will bear the shipping costs in case it is not defective. Any incident such as damage, loss or theft in the shipment made by the customer will be its responsibility. Please make sure to contact a serious transport company for this process.

Matuse

Your product will be shipped in 2 business days and delivered within 2 business days after shipment.

Country 
BelgiumFREE
Finland *FREE
Germany *FREE
IrelandFREE
Italy *FREE
PolandFREE
Portugal *FREE
Spain *FREE
SwedenFREE
United Kingdom *FREE

*Check the shipping excluded areas.


Matuse returns and replacements

Matuse does not offer free return or replacement. Matuse doesn't take returns of any item that has been used.

Pusu

Your product will be shipped in 2 business days and delivered within 2 business days after shipment.

CountryUp to 100€Over 100€
Austria7€FREE
Belgium7€FREE
Bulgaria7€FREE
Croatia7€FREE
Cyprus *7€FREE
Czechia7€FREE
Denmark *7€FREE
Estonia7€FREE
Finland *7€FREE
France *7€FREE
Germany *7€FREE
Greece *7€FREE
Hungary7€FREE
Ireland7€FREE
Italy *7€FREE
Latvia7€FREE
Lithuania7€FREE
Luxembourg7€FREE
Malta7€FREE
MonacoNO AVAILABLENO AVAILABLE
Netherlands *7€FREE
Poland7€FREE
Portugal *7€FREE
Romania7€FREE
Slovakia7€FREE
Slovenia7€FREE
Spain *7€FREE
Sweden7€FREE
United Kingdom *NO AVAILABLENO AVAILABLE

*Check the shipping excluded areas.


Pusu returns and replacements

The customer has the right for a 14 day returns starting from the day of receiving the product. Prior to returning, the customer has to notify PUSU Skis via email. The return must be done according the directions given by PUSU Skis. If the product is returned against these instructions, the right to return may be withold. The right to return is applied only if the product can be resold. If the product is used or if for example the bindings are installed or the product is bruised, the right to return will be lapsed.

Babia Clothing

Your product will be shipped in 2 business days and delivered within 3-7 business days after shipment.

CountryUp to 48€Up to 100€Up to 125€Over 125€
Austria20€20€20€FREE
Belgium10€10€FREEFREE
Bulgaria20€20€20€FREE
Croatia20€20€20€FREE
Cyprus *20€20€20€FREE
Czechia20€20€20€FREE
Denmark *20€20€20€FREE
Estonia20€20€20€FREE
Finland *20€20€20€FREE
France *10€10€FREEFREE
Germany *10€10€FREEFREE
Greece *20€20€20€FREE
Hungary20€20€20€FREE
Ireland20€20€20€FREE
Italy *10€10€FREEFREE
Latvia20€20€20€FREE
Lithuania20€20€20€FREE
Luxembourg10€10€FREEFREE
Malta20€20€20€FREE
Monaco20€20€20€FREE
Netherlands *10€10€FREEFREE
Poland20€20€20€FREE
Portugal *4,50€FREEFREEFREE
Romania20€20€20€FREE
Slovakia20€20€20€FREE
Slovenia20€20€20€FREE
Spain *4,50€FREEFREEFREE
Sweden20€20€20€FREE
United Kingdom *10€10€FREEFREE

*Check the shipping excluded areas.


Babia Clothing returns and replacements

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Abian

Your product will be shipped in 2 business days and delivered within 15 business days after shipment.

CountryUp to 85€Over 85€
Austria28€28€
Belgium28€28€
Bulgaria49€49€
Croatia39€39€
Cyprus *NO AVAILABLENO AVAILABLE
Czechia39€39€
Denmark *49€49€
Estonia49€49€
Finland *49€49€
France *28€28€
Germany *28€28€
Greece *NO AVAILABLENO AVAILABLE
Hungary39€39€
Ireland49€49€
Italy *28€28€
Latvia49€49€
Lithuania49€49€
LuxembourgNO AVAILABLENO AVAILABLE
MaltaNO AVAILABLENO AVAILABLE
Monaco39€39€
Netherlands *28€28€
Poland39€39€
Portugal *15€15€
Romania49€49€
Slovakia39€39€
Slovenia39€39€
Spain *5€FREE
Sweden49€49€
United Kingdom *NO AVAILABLENO AVAILABLE

*Check the shipping excluded areas.


Abian returns and replacements

Abian offers free shipping for all orders placed within Spain (Peninsula). The rest of the countries of the European community apply a fee. Orders are generally delivered within 15 business days. All shipments are fully insured against loss, theft or damage. We do not ship to PO Boxes. Orders to these addresses will be automatically canceled.

Big Raven

Your product will be shipped in 5-10 business days and delivered within 7-10 business days after shipment.

CountryUp to 2 KgOver 2 Kg
Austria18,00€22,00€
Belgium17,00€20,00€
BulgariaNO AVAILABLENO AVAILABLE
Croatia18,00€30,00€
Cyprus *NO AVAILABLENO AVAILABLE
Czechia19,00€22,00€
Denmark *18,00€22,00€
EstoniaNO AVAILABLENO AVAILABLE
Finland *NO AVAILABLENO AVAILABLE
France *16,00€20,00€
Germany *18,00€22,00€
Greece *25,00€40,00€
Hungary22,00€24,00€
Ireland25,00€34,00€
Italy *17,00€22,00€
Latvia24,00€29,00€
LithuaniaNO AVAILABLENO AVAILABLE
Luxembourg18,00€22,00€
MaltaNO AVAILABLENO AVAILABLE
MonacoNO AVAILABLENO AVAILABLE
Netherlands *18,00€22,00€
Poland19,00€24,00€
Portugal *5,00€7,00€
Romania22,00€28,00€
Slovakia22,00€28,00€
Slovenia22,00€28,00€
Spain *11,00€14,00€
Sweden28,00€32,00€
United Kingdom *NO AVAILABLENO AVAILABLE

*Check the shipping excluded areas.


Big Raven returns and replacements

Because of BREXIT shipments to UK are cancelled. We just ship inside European Union. Big Raven is not responsible for any delays in delivery orders. Due to Covid-19 order can take extra time to arrive. In case of orders returned for incorrect order (size or colour), address or unknown recipients Big Raven will not be responsible for the costs of resending the order. You can return your as new Big Raven product (with packaging & tags intact) within 30 days for an exchange or refund.

Wood Board

Your product will be shipped in 2-3 business days and delivered within 7-10 business days after shipment.

CountryUp to 110€ Over 110€
Belgium7€FREE
Finland *7€FREE
Germany *7€FREE
Ireland7€FREE
Italy *7€FREE
Poland7€FREE
Portugal *7€FREE
Spain *7€FREE
Sweden7€FREE
United Kingdom *NO AVAILABLENO AVAILABLE

*Check the shipping excluded areas.


Wood Board returns and replacements

The goods must be returned to the seller by the buyer within fourteen (14) days from the delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to its nature by regular mail.

Huku

Your product will be shipped in 2 business days and delivered within 2-4 business days after shipment.

Country
AustriaFREE
BelgiumFREE
BulgariaFREE
CroatiaFREE
Cyprus *FREE
CzechiaFREE
Denmark *FREE
EstoniaFREE
Finland *FREE
France *FREE
Germany *FREE
Greece *FREE
HungaryFREE
IrelandFREE
Italy *FREE
LatviaFREE
LithuaniaFREE
LuxembourgFREE
MaltaFREE
MonacoFREE
Netherlands *FREE
PolandFREE
Portugal *FREE
RomaniaFREE
SlovakiaFREE
SloveniaFREE
Spain *FREE
SwedenFREE
United Kingdom *FREE

*Check the shipping excluded areas.


Huku returns and replacements

We strive to create the best quality balance boards and yoga accessories around. If however you are not completely happy with your Huku product, it can be returned within 14 days for a full refund. Products must be returned in perfect condition, with no marks, damages or missing parts. Prior to returning the product to us, please contact us to ensure we can put it right for you.

Chalk Rebels

Your product will be shipped in 1 business days and delivered within 3-5 business days after shipment.

CountryUp to 35€Over 50€Over 75€
Belgium16€FREEFREE
Finland *25€25€FREE
Germany *16€FREEFREE
Ireland25€25€FREE
Italy *25€FREEFREE
Poland25€25€FREE
Portugal *25€FREEFREE
Spain *25€FREEFREE
Sweden25€FREEFREE
United Kingdom *30€30€FREE

*Check the shipping excluded areas.


Chalk Rebels returns and replacements

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & unopened. Several types of goods are exempt from being returned. Individual Chalk Balls cannot be returned. We only offer refunds on Chalk Ball boxes with a quantity of 50 chalk balls or more.

Zealous Clothing

Your product will be delivered within 3-5 business days after shipment.

Country
Austria13,90€
Belgium13,90€
Bulgaria13,90€
Croatia13,90€
Cyprus *13,90€
Czechia13,90€
Denmark *13,90€
Estonia13,90€
Finland *13,90€
France *13,90€
Germany *5,90€
Greece *13,90€
Hungary13,90€
Ireland13,90€
Italy *13,90€
Latvia13,90€
Lithuania13,90€
Luxembourg13,90€
Malta13,90€
MonacoNO AVAILABLE
Netherlands *13,90€
Poland13,90€
Portugal *13,90€
Romania13,90€
Slovakia13,90€
Slovenia13,90€
Spain *13,90€
Sweden13,90€
United Kingdom *NO AVAILABLE

*Check the shipping excluded areas.


Zealous Clothing returns and replacements

Returns are paid by customer. If customers wishes to exchange size, we will pay for recurring shipping costs to send new item from our warehouse to customer.

Southern Shores

Your product will be delivered within 3-5 business days after shipment.

CountryUp to 29€Up to 49€Up to 90€Over 90€
Austria4,95€4,95€FREEFREE
Belgium14,95€14,95€14,95€FREE
Bulgaria14,95€14,95€14,95€FREE
Croatia14,95€14,95€14,95€FREE
Cyprus *14,95€14,95€14,95€FREE
Czechia14,95€14,95€14,95€FREE
Denmark *14,95€14,95€14,95€FREE
Estonia14,95€14,95€14,95€FREE
Finland *14,95€14,95€14,95€FREE
France *14,95€14,95€14,95€FREE
Germany *3,95€FREEFREEFREE
Greece *14,95€14,95€14,95€FREE
Hungary14,95€14,95€14,95€FREE
Ireland14,95€14,95€14,95€FREE
Italy *14,95€14,95€14,95€FREE
Latvia14,95€14,95€14,95€FREE
Lithuania14,95€14,95€14,95€FREE
Luxembourg14,95€14,95€14,95€FREE
Malta14,95€14,95€14,95€FREE
MonacoNO AVAILABLENO AVAILABLENO AVAILABLENO AVAILABLE
Netherlands *14,95€14,95€14,95€FREE
Poland14,95€14,95€14,95€FREE
Portugal *14,95€14,95€14,95€FREE
Romania14,95€14,95€14,95€FREE
Slovakia14,95€14,95€14,95€FREE
Slovenia14,95€14,95€14,95€FREE
Spain *14,95€14,95€14,95€FREE
Sweden14,95€14,95€14,95€FREE
United Kingdom *NO AVAILABLENO AVAILABLENO AVAILABLENO AVAILABLE

*Check the shipping excluded areas.


Southern Shores returns and replacements

If you are not satisfied with your purchase, we will take the items back up to 30 days after your purchase. We will make the process for you as easy and relaxed as possible and of course we will cover the return costs. You can also decide for yourself whether you want to transfer the price back or exchange the item. We will take your items back if they show no signs of use.

Sierra Climbing

Your product will be delivered within 5-6 business days after shipment.

CountryUp to 21,95€Up to 44,95€Up to 149,95€Over 149,95€
Austria15€15€FREEFREE
Belgium15€15€FREEFREE
Bulgaria15€15€FREEFREE
Croatia15€15€FREEFREE
Cyprus *15€15€FREEFREE
Czechia15€15€FREEFREE
Denmark *15€15€FREEFREE
Estonia15€15€FREEFREE
Finland *15€15€FREEFREE
France *15€15€FREEFREE
Germany *15€15€FREEFREE
Greece *15€15€FREEFREE
Hungary15€15€FREEFREE
Ireland15€15€FREEFREE
Italy *15€15€FREEFREE
Latvia15€15€FREEFREE
Lithuania15€15€FREEFREE
Luxembourg15€15€FREEFREE
Malta15€15€FREEFREE
Monaco15€15€FREEFREE
Netherlands *15€15€FREEFREE
Poland15€15€FREEFREE
Portugal *15€15€FREEFREE
Romania15€15€FREEFREE
Slovakia15€15€FREEFREE
Slovenia15€15€FREEFREE
Spain *5€FREEFREEFREE
Sweden15€15€FREEFREE
United Kingdom *15€15€FREEFREE

*Check the shipping excluded areas.


Sierra Climbing returns and replacements

If the product is defective, we will take care of all the replacement and its costs. If it is due to a change in the customer's opinion, we do not cover the cost of return, but the money is returned once we receive the product and check its status.